POLICY · LAST UPDATE 18/05/2026

Privacy Policy

At KERAI we take the protection of your data seriously. This Privacy Policy describes how we process the information you provide through this website, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and Digital Rights (LOPDGDD).

1. Data controller

  • Legal name: Venta Servicio Led S.L. (operating under the brand KERAI)
  • Registered address: Avda. Compte de Llobregat, 113, 08760 Martorell, Barcelona, Spain
  • VAT ID: B65819781
  • Email: info@kerai.es
  • Phone: +34 937 76 67 22

2. Data collected and purpose

We process the personal data you provide voluntarily through the website’s forms (quote builder, contact, professional access request). The categories are:

  • Identification: name, company.
  • Contact details: email, phone.
  • Enquiry content: message, quote configuration, generated attachments (PDF).
  • Browsing data: IP address, date and time, pages visited (collected via analytics cookies, subject to your consent).

The purposes of processing are:

  1. Reply to your information request, quote or commercial enquiry.
  2. Manage the professional or commercial relationship with you or the company you represent.
  3. Send commercial communications about KERAI products only if you expressly consent.
  4. Comply with legal obligations (tax, accounting, commercial).
  5. Analyse site usage to improve the experience (subject to cookie acceptance).

3. Legal basis

  • Consent of the data subject when filling and submitting the form (Art. 6.1.a GDPR).
  • Performance of a contract or pre-contractual measures requested (Art. 6.1.b GDPR) when the enquiry leads to a commercial relationship.
  • Compliance with legal obligations applicable to Venta Servicio Led S.L. (Art. 6.1.c GDPR).
  • Legitimate interest in improving our services and preventing fraud (Art. 6.1.f GDPR).

4. Retention period

We keep your data for the time needed to handle your request and, after that, while the commercial relationship is maintained. Once ended, the data will be blocked for the legal periods required (invoicing, warranties, statute of limitations) and securely deleted when no longer needed.

5. Recipients and international transfers

We do not share your data with third parties except as legally required. To provide the service we may share data with processors acting under our instructions:

  • Hosting provider (Cloudways/DigitalOcean) — servers within the European Union.
  • Transactional email provider (own SMTP server).
  • Analytics and AI providers (if you consent via cookies), under GDPR-compliant agreements.

We do not carry out international data transfers outside the European Economic Area unless the provider has appropriate safeguards (European Commission standard contractual clauses).

6. Your rights

You may exercise at any time your rights of access, rectification, erasure, objection, restriction and portability over your personal data, and withdraw consent. To do so, send a written request to info@kerai.es indicating the right you wish to exercise and attaching a copy of your identification document.

If you consider that the processing of your data does not comply with the regulation, you have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. Security

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss or alteration: encrypted connection (HTTPS), access control, backups and staff training.

8. Cookies

This site uses first-party and third-party cookies for technical, analytics and, where applicable, marketing purposes. For more information see our Cookies Policy.

9. Changes to this policy

We may update this Privacy Policy to reflect legal or service changes. The current version is the one published on this site, identified by the date at the top.